To start, just click
Sign In at the top of the page to create your personal web store account. You'll want to enter your email address, create a password, and enter your name on the "new customer" section of the page. Even if you've ordered before, the web store is going to set you up with a personal sub-account of your original Equal Exchange account. Once you submit your order, we'll link the two account up so it's clear that this was your first time ordering online, not your first time ordering ever.
After you enter that info, click the orange "Create Account" button underneath. You'll be taken to a page that asks for your congregation information. From there you'll be taken to a page that says "Order History," which for now won't display any orders you may have placed in the past. On the left side of that page you'll notice the "Your Account" section. That's where you can change your email address, password, or congregation information should any of that info change in the future. For now, you're probably ready to order.
Towards the top of the page you'll notice seven different product categories outlined in white. If you click on "Specials and New" you'll find any products that are currently on sale, and also any new items that may have just come out. The rest are pretty self-explanatory. If you want to order coffee, just click the "Coffee" link. You'll notice there are a few different sizes of coffee packages you get, so just click on the kind of packaging you like and you'll get to the actual product page. You can click on the product for more information, including the coffee's flavor profile. If you want to order a case of that product, at the bottom just select whether you'd like it in drip grind or whole bean (note that some coffees come only in drip grind and the bulk coffees are only available in whole bean), enter the quantity you want, and then click add to cart. The store will then show you the contents of your shopping cart. If you want to add more products, just click the blue "Keep Shopping" button and repeat the process. If you're all set, click the orange "Checkout" button.
You'll be prompted to enter your shipping address and billing address. Please note that we use UPS to ship, and they will only deliver to street address, not P.O. boxes. Shipping charges are $1.75 per case of product, but free when you order four or more cases of any edible product. If your billing and shipping addresses are the same, be sure to click the "Bill to the Same Address" box on the left side of the page. From there hit "Continue" and you'll be taken to the payment screen. Enter your credit card information on the right side of the page, hit "Continue" again, and you should be taken to your confirmation screen. Be sure to look over your final order to make sure you're going to receive exactly what you wanted and then submit it one last time. We'll process your order the following day and delivery is guaranteed within ten business days. Please be sure to let us know if you need your order sooner than that and we can talk about arrangements and rush fees.